Returns & Refund Policy

At TrueBeam Candles, we take great care in preparing and packaging every order to ensure it reaches you safely and in perfect condition.

No Refunds or Returns

Due to the nature of our products, we do not accept returns or offer refunds for change of mind, incorrect scent selection, or unwanted items once an order has been received.

Please carefully check your order and product selection before completing your purchase.

Damaged or Broken Items

If your candle arrives damaged, broken, or faulty, please contact us within 48 hours of delivery.

To allow us to assess the issue, please provide:

• Your order number
• A clear photograph of the damaged candle
• A photograph of the packaging it arrived in
• A brief description of the damage

Once we have reviewed the damage, we may offer a replacement or refund, depending on the circumstances.

Please do not dispose of the damaged item or packaging until we have advised you to do so, as we may require further information or evidence.

Important Information

Our candles are handmade, so slight variations in colour, texture, finish, and appearance may occur. These natural variations are not considered defects and are not eligible for a refund.

This policy does not affect your statutory rights under UK consumer law. Where a product is faulty, damaged, not as described, or otherwise does not meet your legal consumer rights, the appropriate remedy will be provided in accordance with applicable law.

By placing an order with TrueBeam Candles, you acknowledge and agree to the terms of this Returns & Refund Policy.