Your Delivery

Orders

After placing an order, you will receive an order confirmation. This confirmation acknowledges that we have received your order and does not necessarily mean that your order has been accepted.

We reserve the right to refuse or cancel an order where reasonably necessary, including where there is a pricing error, stock issue or suspected fraudulent activity.

If we cancel an order after payment has been taken, we will provide an appropriate refund.

Dispatch, Delivery & Shipping

We currently ship within the United Kingdom only.

At this time, TrueBeam Candles does not offer international shipping. Orders placed with delivery addresses outside the UK will not be accepted or fulfilled.

We aim to dispatch all orders within 72 hours of the order being placed. The 72-hour period refers to the time required for us to prepare and dispatch your order and does not include the delivery time once your order has been handed to the postal or courier service.

Delivery times provided by postal or courier services are estimates and are not guaranteed.

Please ensure that your delivery address is correct when placing your order. TrueBeam Candles cannot accept responsibility for delays, failed deliveries or additional costs resulting from incorrect or incomplete delivery information provided by the customer.

During busy periods, product launches, promotional periods, public holidays or circumstances outside our reasonable control, dispatch may occasionally take longer than 72 hours. Where there is a significant delay, we will endeavour to keep you informed.

International Shipping:
We do not currently ship outside the United Kingdom. We may introduce international shipping in the future and, if we do, our Terms & Conditions and delivery information will be updated accordingly.